FAQ

Q - How long does it take to be approved for Online Banking?
A - Enrollments are processed once daily on normal business days. Typically you will receive your Access ID and Password the day following your enrollment, except holidays and weekends.

Q - How do I log on to Online Banking?
A - To log on to Online Banking, you will need your Access ID and Password. Enter your Access ID in the upper left section of the home page of www.chippewavalleybank.com. Then follow the on screen prompts.

Q - Does it matter if I input my Access ID or Password in lower or upper case letters?
A - Yes, both the Access ID and Password are case sensitive. Your password must contain both alpha and numeric characters.

Q - Can I use the Personal Online Banking version for my Business accounts?
A - Yes

Q - What accounts can I access using Online Banking?
A - Accounts that can be accessed through Online Banking include Checking, Savings, Certificates of Deposit, and Loans.

Q - Is there a fee for using Online Banking?
A - Online Banking is completely free. Standard account charges will apply for Stop Payments entered online, overdrafts, etc.

Q - What can I do if my Access ID or Password is not working?
A - Remember that your Access ID and Password are both case sensitive. Make sure you have the appropriate bullet for either Personal or Business selected above your Access ID. If you cannot access the system, please contact your local office.

Q - How can I change my Access ID or Password?
A - To change your Access ID, you must contact your local office. To change your password online, simply click on the change password button once logged in. You can also change your password by contacting your local office.

Q - What happens if I get locked out of Online Banking?
A - You will be locked out of Online Banking after three invalid log in attempts or three failed security question answers. To unlock your online access, you must contact your local office.

Q - How often do I have to use my Online Banking account to keep it active?
A - Your online access will remain active as long as you log on at least once every 60 days. If you don't log on at least once during that time, your online access will be deleted and you will need to enroll again.