Online Education Center
Your identity is one of the most valuable things you own! It is important to protect your identity from those who can potentially harm your good name and financial well-being. Identity theft occurs when thieves use techniques to obtain your personal information and use it without your knowledge to commit fraud. Please remember that Chippewa Valley Bank will never ask you to verify confidential information over the phone, via email, or the internet if you, the customer, did not initiate the contact.
What Identity Thieves Are Looking For
- Passwords or PINs
- Credit Card Validation Codes (CCV)
- Debit or Credit Card Numbers
- Bank Account Numbers
- Social Security Number
Different Areas to Watch for Scams
- eMail: Phishing is an email scam used to steal your personal information. An email may appear in your inbox claiming to be from Chippewa Valley Bank, your credit card company, or another source. It may appear authentic, but be careful! Any email requesting personal information or to "verify" account information is usually a scam. Do not respond to the email or click any links within the email.
- Phone: The telephone is one of the most often used sources of criminal activity. You may receive phone calls from someone claiming to be from Chippewa Valley Bank or another source. They will begin asking questions about you and your account...this could be another scam called Vishing. Never offer personal or account information over the phone without verifying the caller's identity. If you are uncertain of the identity of the caller, hang up and initiate the call yourself using a known phone number.
- In your Home: Financial Information, checks, bank account and credit card statements, and monthly bills can be stolen from your home, mailbox, or even your trash. Thieves use that information to access your accounts and steal your identity. Invest in a personal shredder and sign up for eStatements where applicable. Shred anything that contains personal information that doesn't need to be retained. Always place outgoing mail in an official, secure mailbox.
- Never answer calls or emails from "banks" asking for information about an account. Banks already have that information. If there's a problem with an account, a legitimate bank will ask the customer to come into the bank to discuss the problem.
- It is a good idea to keep Anti-Virus software up to date and purchase a good malware and spyware program.
- Implementing automatic computer program updates will greatly reduce risk of computer hacking.
- Choose a complex password using letters and numbers and change them regularly.
- Never allow the computer to remember a password.
- Try to avoid making any online transactions at an Internet Café, Library or other computer available to the general public.
- Never download files from unknown sites or click on unfamiliar hyperlinks.
E-mail is not a secure transmission route. Thus we ask that you never send sensitive personal information like Social Security numbers, account numbers, credit card numbers or any type of password via email to Chippewa Valley Bank or anyone else.