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Your identity is one of the most valuable things you own! It is important to protect your identity from those who can potentially harm your good name and financial well-being. Identity theft and Fraud occur when thieves use techniques to obtain your personal information and use it without your knowledge to commit fraudulent acts. Please remember that Chippewa Valley Bank will never ask you to verify confidential information over the phone, via email, or the internet if you, the customer, did not initiate the contact. 

Please review the information below and click on the links to view helpful information that will assist you in learning how to protect your personal information.  There are also some resources available to use in the unfortunate event that your information has been compromised.   

What Identity Thieves Are Looking For

  • Passwords or PINs
  • Credit Card Validation Codes (CCV)
  • Debit or Credit Card Numbers
  • Bank Account Numbers
  • Social Security Number

Different Areas to Watch for Scams

  • eMail: Phishing is an email scam used to steal your personal information. An email may appear in your inbox claiming to be from Chippewa Valley Bank, your credit card company, or another source. It may appear authentic, but be careful! Any email requesting personal information or to "verify" account information is usually a scam. Do not respond to the email or click any links within the email.
  • Phone: The telephone is one of the most often used sources of criminal activity. You may receive phone calls from someone claiming to be from Chippewa Valley Bank or another source. They will begin asking questions about you and your account...this could be another scam called Vishing. Never offer personal or account information over the phone without verifying the caller's identity. If you are uncertain of the identity of the caller, hang up and initiate the call yourself using a known phone number.
  • In your Home: Financial Information, checks, bank account and credit card statements, and monthly bills can be stolen from your home, mailbox, or even your trash. Thieves use that information to access your accounts and steal your identity. Invest in a personal shredder and sign up for eStatements where applicable. Shred anything that contains personal information that doesn't need to be retained. Always place outgoing mail in an official, secure mailbox.

Types of Fraud

Safety and Tips

Identity Theft and Fraud Repair Checklist

Resolution Worksheet