Chippewa Valley Bank Personal Online Banking Agreement

In order to enroll for Personal Online Banking, this agreement must be accepted.  Please read, and if agreed, click on the I Accept button at the bottom of the agreement.

I. Introduction

This Online Access Agreement ("Access Agreement") for accessing your CVB accounts through Online Banking explains the terms and conditions governing the Online banking services offered through Chippewa Valley Bank. By using Online Banking, you agree to the terms and conditions of this Access Agreement. This Online Access Agreement will be governed by and interpreted in accordance with Federal law and regulation, and to the extent there is no applicable Federal law or regulation, by the laws of the State of Wisconsin. The terms "we," "us," "our," "CVB," and "bank" refer to Chippewa Valley Bank. "You" refers to each signer on an account. The term "business days" means Monday through Friday.  The Electronic Fund Transfer Act and Regulations require that we disclose pertinent information to you about EFT's to or from your account. By EFT's within this document, we mean preauthorized transactions to and from your account with us or by means of your Online Banking.  Online Banking can be used to access your CVB accounts. Each of your accounts at CVB is also governed by the applicable account disclosure statement ("Deposit Agreement and Disclosure").

II. Accessing Your CVB Accounts through Online Banking

A. Requirements
To access your accounts through Online Banking, you must have a CVB account and an online access id and password.  A business which is a sole proprietorship or a sole owned LLC must be operating under a tax payer identification number to have access to these accounts.

B. Fees
There are no monthly or transaction fees for accessing your account(s) through Chippewa Valley Bank.  Please note that fees may be assessed by your internet service provider.  Other fees will apply for Stop Payments, Overdrafts, etc.

C. New Services
Chippewa Valley Bank may, from time to time, introduce new online services. We will notify you of any new services. By using these services when they become available, you agree to be bound by the rules communicated to you concerning these services.

D. Benefits of Using CVB Online Banking
With Online Banking, you can manage your personal accounts from your home or office on your personal computer. You can use Online Banking to:

  • View account balances and review transaction history.
  • Transfer money between accounts. (As noted in the applicable account Deposit Agreement and Disclosure Statement).
  • Add stop payments, view past statements, view check images for current statements.

III. Terms and Conditions

The first time you access your CVB accounts through Online Banking you agree to be bound by all the terms and conditions of this Agreement, and this acknowledges your receipt and understanding of this disclosure.

A. Your Online Access ID and Password
You will be given an Access ID and Password that will give you access to your CVB accounts for Online Banking access. This password can be changed within Online Banking using the change password button. We recommend that you change your password regularly. CVB will act on instructions received under your password. For security purposes, it is recommended that you memorize this online access id and password and do not write it down. You are responsible for keeping your access id and password, account numbers, and other account data confidential. If you do not access your CVB accounts through Online Banking for any 60 day period, CVB reserves the right to discontinue your service without notice. Please note that your Online Banking information will be lost if you are discontinued. You can enroll again at any time to re-activate these services.

If you wish to cancel CVB services offered through Online Banking, please contact Chippewa Valley Bank's Winter office at 715-266-3501 or 1-866-282-3501 or send us cancellation instructions in writing to Chippewa Valley Bank, PO Box 5, Winter, WI 54896.

B. Our Liability
Except as specifically provided in this Agreement or where the law requires a different standard, you agree that neither we nor the service providers shall be responsible for any loss, property damage or bodily injury, whether caused by the equipment, software, CVB, or by Internet browser providers, such as Netscape (Netscape Navigator browser) and Microsoft (Microsoft Internet Explorer browser), or by Internet access providers or by online service providers or by an agent or subcontractor of any of the foregoing. Nor shall we or the service providers be responsible for any direct, indirect, special or consequential, economic or other damages arising in any way out of the installation, use, or maintenance of the equipment, software, the online financial services, or Internet browser or access software.

C. Overdrafts: Order of Payments, Transfers, Other Withdrawals
If your account has insufficient funds to perform all electronic funds transfers (ATM withdrawals, pre-authorized transactions, Online Banking transfers and bill payments, etc.) that you have requested for a given business day, then:

  • Certain electronic transfers involving currency disbursement, like ATM withdrawals or check/debit card transactions, will have priority, and
  • The electronic funds transfers initiated through Online Banking may result in an overdraft of your account and may, at CVB's discretion, be canceled.

In addition, you will be charged the same overdraft charges that apply to your account.

D. Hours of Accessibility
You can access your CVB accounts through Online Banking seven days a week, 24 hours a day. However, at certain times, some or all of Online Banking may not be available due to system updates and maintenance.

Transfers will memopost immediately, meaning there will be a preliminary posting until the next update is completed. A scheduled transfer initiated through CVB Online Banking before 3:00 pm is posted to your account the same day.  All transfers completed after 3:00 pm on a business day or on a Saturday, Sunday or banking holiday, will be posted on the next business day.
A transfer initiated through Online Banking before 3:00 pm is posted to your account the same day. All transfers completed after 3:00 pm on a business day or on a Saturday, Sunday or banking holiday, will be posted on the next business day.

E. Additional Terms and Conditions
Obtaining Account Balance and Transaction History - You can obtain balance and transaction history on all eligible accounts. Current balance and activity information is available as of the close of the previous business day.

Transferring Funds - The number of transfers from a savings account is limited as described in the applicable Deposit Agreement and Disclosure. If a hold has been placed on deposits made to an account from which you wish to transfer funds, you cannot transfer the portion of the funds held until the hold expires.

IV. General Terms

A. Right to Stop Payment
To place a stop payment, visit or call your local CVB office, or write us at PO Box 5, Winter, Wisconsin, 54896 in time for us to receive your request before payment or debit clears your account. If you call in your stop pay request, we will also require you to sign your request within 14 calendar days.  If 14 calendar days pass and the form is not signed, the stop payment will be removed from the system.  A stop payment on any type of electronic or preauthorized debit cannot be submitted through CVB's Online Banking and it also requires you to sign an Unauthorized ACH Affidavit form.  The fee for placing a stop payment is $25.00 per item.  You are not permitted to stop payment on any purchase, withdrawal, payment or transfer originated by use of the CVB's Check/Cash Card and CVB has no obligation to honor any such stop payment request by you.  A Stop Payment request, if valid signature is received, is valid for and will expire six months from the date originally entered.

B. Limitations on Dollar Amount of Transfers
You may make online transfers up to the amount of the available balance in your account.  There are no limitations on the dollar amount you can transfer within Online Banking. You may make a withdrawal from your checking or savings accounts up to the amount of the available balance in your account.

C. Changes to Charges, Fees or Other Terms
We reserve the right to change the charges, fees, or other terms described in this Agreement. However, when changes are made to any fees or charges, we will notify you online, send a notice to you at the address shown on our records, or send you an electronic mail message (e-mail). The notice will be posted or sent at least thirty (30) days in advance of the effective date of any additional fees for online transactions, or of any stricter limits on the type, amount, or frequency of transactions or any increase in your responsibility for unauthorized transactions, unless an immediate change is necessary to maintain the security of the system. If such a change is made and it can be disclosed without jeopardizing the security of the system, we will provide you with electronic or written notice within thirty (30) days after the change. As always, you may choose to accept or decline changes by continuing or discontinuing the accounts or services to which these changes relate. We also reserve the option, in our business judgment, to waive, reduce or reverse charges or fees in individual situations. Changes to fees applicable to specific accounts are governed by the applicable Deposit Agreement and Disclosure.

D. Disclosure of Account Information
You understand that in addition to information furnished pursuant to legal process, some information about your accounts may automatically be disclosed to others. For example, the tax laws require disclosure to the government of the amount of the interest you earn, and some transactions, such as certain large currency and foreign transactions, must be reported to the government.  CVB may also seek information about you from others, such as a credit bureau, in connection with the opening or maintaining of your account. You authorize these transfers of information.

E. Questions or Error Correction on CVB Online Banking Transactions
In case of questions or errors about funds transfers through Online Banking involving your account, here is what you should do:

  • Fax CVB at 715-266-3009.
  • Telephone CVB at 715-266-3501 or 1-866-282-3501.
  • Write CVB at PO Box 5, Winter, WI 54896, as soon as you can, if you think your statement or transaction record is wrong or if you need more information about a transaction listed on the statement or transaction record.
  • We must hear from you no later than sixty (60) days after we have sent the first paper statement on which the problem or error appeared. If you notify us verbally, we may require that you send us your complaint or question in writing within ten (10) business days.
    • Tell us your name and account number.
    • Describe the error or the transaction you are unsure about and explain why you believe it is in error or why you need more information.
    • Tell us the dollar amount of the suspected error.

F. Other General Terms
Other Agreements - In addition to this Agreement you agree to be bound by and will comply with the requirements of the applicable Deposit Agreement and Disclosure, CVB's rules and regulations, the rules and regulations of any funds transfer system to which CVB belongs, and applicable State and Federal laws and regulations. We agree to be bound by them also.
CVB reserves the right to terminate this Agreement and your access to Online Banking, in whole or in part, at any time without prior notice.

V. Protecting Your Account

A. Preventing Misuse of Your Account
Your role is extremely important in the prevention of any wrongful use of your account. You must promptly examine your statement upon receipt. If you find that your records and ours disagree, you must immediately call Chippewa Valley Bank at 715-266-3501 or 1-866-282-3501.
Protecting Personal Information - In addition to protecting your account information, you should also take precautions to protect your personal identification information, such as your driver's license, Social Security Number, etc. This information by itself or together with information on your account may allow unauthorized access to your account(s). It is your responsibility to protect personal information with the same level of care that you protect your account information.
Taking Care of Your Online Access ID and Password - The access id and password that is used to gain access to Online Banking should also be kept confidential. For your protection, we recommend that you change your online password regularly. It is recommended that you memorize this online access id and password and do not write it down.
You are responsible for keeping your access id and password, account numbers, and other account data confidential. If you believe that your online password may have been lost or stolen or that someone has transferred or may transfer money from your account without your permission, notify Chippewa Valley Bank at 715-266-3501 or 1-866-282-3501.

B. Unauthorized Transactions in Your CVB Accounts
Notify us immediately if you believe another person has improperly obtained your online access id and/or password. Also, notify us if someone has transferred or may transfer money from your account without your permission or if you suspect any fraudulent activity on your account. Only reveal your account number to a legitimate entity for a purpose you authorize (such as your insurance company for automatic payments). To notify us, call Chippewa Valley Bank at 715-266-3501 or 1-866-282-3501 or write to Chippewa Valley Bank at PO Box 5, Winter, WI 54896.
If your statement shows withdrawals, transfers, or purchases that you did not make or authorize, please notify us immediately. If you do not notify us within sixty (60) days after the paper statement was mailed to you, and we could have stopped someone from taking money if you had told us in time, you may not get back any money lost after the sixty (60) days. If extenuating circumstances, such as a long trip or hospital stay, kept you from telling us, the time periods in this section will be extended.

NOTICE:   IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT, DO NOT USE CVB ONLINE BANKING.

I ACCEPT     |     I DO NOT ACCEPT